We are urgently looking for a Field Support Engineer to be based at our client offices in SASSA Northrand- Gauteng.

• Lead a team of Desktop Support Technicians  
• Ensures all incidents are resolved against SLA 
• Carry out software and hardware rollout projects 
• Resolve escalated or complex queries that exceed the knowledge base of the IT Support Team 
• Installing and maintaining IT hardware, standard software and specialised software as per SLA requirements 
• Logging of problems and the co-ordination of rapid and appropriate responses aligned to SLA’s and agreed standards 
•  Compile and submit daily, monthly and quarterly reports 
• Identify suitable workarounds that provide staff with service improvement while a more permanent solution is sought 
•  Analyse urgency and the resources required to effect temporary or permanent solutions to the problems 
•  Follow the processes and procedures for technical support workflow

• Grade 12 
• Bachelor’s degree / National Diploma or equivalent in IT 
• MCSE/MCITP 
• Comptia A+/N+

• Minimum 2 years’ experience in a Desktop environment 
• Exposed to computer hardware and software, operating systems like Windows 10 
• PC and Network Troubleshooting 

• Verbal and written communication skills 
•  Listening skills 
• Problem analysis and problem solving 
• Customer service orientation 
• Organisational skills 
•  Solid analytical and troubleshooting skills specific to software related issues. Strong customer service skills.
• Strong consumer and product awareness 
• Good organisational and planning skills with ability to use own initiative 
• The ability to work under pressure and to meet deadlines 
•  High attention to detail and accuracy 
• Self-motivation 
• Ability to be a team player 
• Relationship building 
• Strong learning agility 
• Team player, knowledge sharing and learning 
• Systems thinking 
• Detail & quality oriented
• Must have valid driver’s license and own vehicle