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JOB SPECIFICATION - ACTIVE VACANCY
Job RefAlt_Ope_111
Job TitleField Support Engineer
Vacancy Expiry Date2025-09-19
Position Start Date2025-09-22
CountrySouth Africa
CompanyAlteram Solutions (AS)
ExecOperations
Position LocationLimpopo Province Document Warehouse / RMC
Annual Income (Cost To Company)Market Related
Job Type Contract
Duration of Contract 1-2 Yrs
Overview of role

We are urgently looking for a Field Support Engineer to be based at our client offices in SASSA Limpopo Province Document Warehouse/RMC.

Responsibilities

Strong consumer and product awareness

  • Good organisational and planning skills with ability to use own initiative

  • The ability to work under pressure and to meet deadlines

  • High attention to detail and accuracy

  • Self-motivation

  • Ability to be a team player

  • Relationship building

  • Strong learning agility

  • Team player, knowledge sharing and learning

  • Systems thinking

  • Detail & quality oriented

  • Excellent verbal and written communication skills including effective listening skills.

  • Solid analytical and troubleshooting skills specific to software related issues.

  • Strong customer service skills.

    • Qualification

    • Grade 12

    • Bachelor’s degree / National Diploma or equivalent in IT

    • MCSE/MCITP

    • Comptia A+/N+

    Experience

  • Minimum 2 years’ experience in a Desktop environment

  • Exposed to computer hardware and software, operating systems like Windows 10

  • PC and Network Troubleshooting

  • PC and Network Troubleshooting

    • Personal characteristics

  • Must have valid driver’s license and own vehicle

  • Lead a team of Desktop Support Technicians

  • Ensures all incidents are resolved against SLA

  • Carry out software and hardware rollout projects

  • Resolve escalated or complex queries that exceed the knowledge base of the IT Support Team

  • Installing and maintaining IT hardware, standard software and specialised software as per SLA requirements

  • Logging of problems and the co-ordination of rapid and appropriate responses aligned to SLA’s and agreed standards
  • Compile and submit daily, monthly and quarterly reports

  • Identify suitable workarounds that provide staff with service improvement while a more permanent solution is sought
  • Analyse urgency and the resources required to effect temporary or permanent solutions to the problems

  • Follow the processes and procedures for technical support workflow