Vacancy_view

JOB SPECIFICATION - ACTIVE VACANCY
Job Ref	Alt_Ope_134
Job Title	Field Support Engineer (Eastern Cape - Aliwal North)
Vacancy Closing Date	2025-12-19
Position Start Date	2026-01-02
Country	South Africa
Company	Alteram Solutions (AS)
Exec	Operations
Position Location	Eastern Cape - Aliwal North
Employment Equity	Not Applicable
Annual Income (Cost To Company)	Market Related
Job Type	Contract
Duration of Contract	1-2 Yrs
Overview Of Role	We are looking for a Field Support Engineer to be based in the Eastern Cape (Aliwal north) with a valid drivers license and own vehicle.
Responsibilities	Handle all logged calls accurately and timeously as per Service Level Agreements Conduct trouble shooting on all queries referred by the ICT Service Desk Analyses reported problems and implements appropriate solutions and escalates unresolved issues Resolve the roots causes of incidents and deploy effective workarounds Timely identify, diagnose, and resolve problems Resolve problems as underlying causes are identified and corrected Provide error control and record error solutions Identify underlying problems associated with the corresponding incidents that have occurred Communicate clearly and precisely with customers regarding expectations for call-backs, follow-ups regarding their issues, interactions with development, and other open issues. Communicate clearly and precisely with customers to determine expectations for resolutions Follow the processes and procedures for technical support workflow
Qualification	• Matric • Bachelor’s degree / National Diploma or equivalent in IT • Comptia A+ Comptia N+
Experience	Minimum 2 years’ experience in a Desktop environment Exposed to computer hardware and software, operating systems like Windows 10 PC and Network Troubleshooting PC and Network Troubleshooting
Personal Characteristics	Strong consumer and product awareness Good organisational and planning skills with ability to use own initiative The ability to work under pressure and to meet deadlines High attention to detail and accuracy Self-motivation Ability to be a team player Relationship building Strong learning agility Team player, knowledge sharing and learning Systems thinking Detail & quality oriented Excellent verbal and written communication skills including effective listening skills. Solid analytical and troubleshooting skills specific to software related issues. Strong customer service skills.