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JOB SPECIFICATION - ACTIVE VACANCY
Job RefAlt_Ope_134
Job TitleField Support Engineer (Eastern Cape - Aliwal North)
Vacancy Closing Date2025-12-19
Position Start Date2026-01-02
CountrySouth Africa
CompanyAlteram Solutions (AS)
ExecOperations
Position LocationEastern Cape - Aliwal North
Employment EquityNot Applicable
Annual Income (Cost To Company)Market Related
Job Type Contract
Duration of Contract 1-2 Yrs
Overview Of Role

We are looking for a Field Support Engineer to be based in the Eastern Cape (Aliwal north) with a valid drivers license and own vehicle.

Responsibilities

  • Handle all logged calls accurately and timeously as per Service Level Agreements
  • Conduct trouble shooting on all queries referred by the ICT Service Desk
  • Analyses reported problems and implements appropriate solutions and escalates unresolved issues
  • Resolve the roots causes of incidents and deploy effective workarounds
  • Timely identify, diagnose, and resolve problems
  • Resolve problems as underlying causes are identified and corrected
  • Provide error control and record error solutions
  • Identify underlying problems associated with the corresponding incidents that have occurred
  • Communicate clearly and precisely with customers regarding expectations for call-backs, follow-ups regarding their issues, interactions with development, and other open issues.
  • Communicate clearly and precisely with customers to determine expectations for resolutions
  • Follow the processes and procedures for technical support workflow

  • Qualification

    • Matric
    • Bachelor’s degree / National Diploma or equivalent in IT
    • Comptia A+ Comptia N+

    Experience

  • Minimum 2 years’ experience in a Desktop environment
  • Exposed to computer hardware and software, operating systems like Windows 10 PC and Network Troubleshooting

  • PC and Network Troubleshooting

  • Personal Characteristics

  • Strong consumer and product awareness
  • Good organisational and planning skills with ability to use own initiative
  • The ability to work under pressure and to meet deadlines
  • High attention to detail and accuracy
  • Self-motivation
  • Ability to be a team player
  • Relationship building
  • Strong learning agility
  • Team player, knowledge sharing and learning
  • Systems thinking
  • Detail & quality oriented
  • Excellent verbal and written communication skills including effective listening skills.
  • Solid analytical and troubleshooting skills specific to software related issues. Strong customer service skills.