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JOB SPECIFICATION - ACTIVE VACANCY
Job RefAlt_Ope_143
Job TitleContact Centre Team Leader (CF)
Vacancy Closing Date2026-02-13
Position Start Date2026-02-13
CountrySouth Africa
CompanyAlteram Solutions (AS)
ExecOperations
Position LocationMidrand Head Office
Annual Income (Cost To Company)Market Related
Job Type Contract
Duration of Contract 0-1 Yrs
Overview Of Role

We are urgently looking for Contact Centre Team Leaders to be based at our head office
based in Midrand with a completed Finance Qualification.

Responsibilities
  • Manage contact centre agants
  • Do daily, weekly and monthly reposrts and present to management
  • Coaching of contac centre agants
  • Manage the disciplinary process and report on it
  • Managing team Quality Assurance and provide feedback to agants
  • Assist agents with all escalations and report on it daily, weekly and monthly
  • Report on teams punctaulity and attendance
Qualification
  • Matric
  • Relevant B. Degree / Diploma is required 
  • Relevant contact centre or Quality Assurance certification will be an added advantage
Experience
  • Minimum 3 years experience as a Team Leader within the contact centre
  • environment
  • Knowledge of contact centre technologies
  • Experinec of managing and working with budgets
  • Department of Emlpoyment and Labour (DEL) exposure to UIF environment will be
  • an added advantage
  • Analytical and statistical skills
  • Attention to detail
  • Attentive listening skills
  • Creative problem solving
  • Communications and influencing skills
  • Learning agility
  • Facilkitation, Coaching and Feedback skills
  • Conflict management
  • Decision making and judgement and Inspirational Ability
  • Service Orientated
  • Conformance to standards
  • Ability to conduct team meetings