We are urgently looking for Contact Centre Team Leaders to be based at our head office
based in Midrand with a completed Finance Qualification.

• Manage contact centre agants
• Do daily, weekly and monthly reposrts and present to management
• Coaching of contac centre agants
• Manage the disciplinary process and report on it
• Managing team Quality Assurance and provide feedback to agants
• Assist agents with all escalations and report on it daily, weekly and monthly
• Report on teams punctaulity and attendance

• Matric
• Relevant B. Degree / Diploma is required 
• Relevant contact centre or Quality Assurance certification will be an added advantage

• Minimum 3 years experience as a Team Leader within the contact centre
• environment
• Knowledge of contact centre technologies
• Experinec of managing and working with budgets
• Department of Emlpoyment and Labour (DEL) exposure to UIF environment will be
• an added advantage
• Analytical and statistical skills
• Attention to detail
• Attentive listening skills
• Creative problem solving
• Communications and influencing skills
• Learning agility
• Facilkitation, Coaching and Feedback skills
• Conflict management
• Decision making and judgement and Inspirational Ability
• Service Orientated
• Conformance to standards
• Ability to conduct team meetings