We are Urgently looking for Call Centre Agents to be based in our Contact Centre situated in Midrand to start  immediatley start on the With a matric and Diploma or Degree ,Relevent contact centre certificate will be added as an advatange.

• Taking inbound calls and assisting customers closing each
• call on first call Call customers back when feedback must be given
• Log all calls

• Matric certificate (Grade 12)
• Diploma
• NQF 7: Bachelor’s Degree,
• Advanced Diplomas, Post Graduate Certificates preference NQF 8: Honor’s
• Degree,
• Post Graduate Diploma and Professional Qualificationswill be an advantage
• Relevant contact centre certification an added advantage.
• Relevant contact Centgre Certification an added advantage

• Minimum of 2 years’ experience within a customer service or financial services
• driven environment
• Inbound or outbound exprience is a requirement
• Experience working with government service queries
• Contact Centre Experience Clear criminal record- non negotiable

Ability to deal with demanding customers and escalations
Energetic and motivating individual
Problem Solving
Teamwork
Attentive listening Attention to detail Adaptable to changing business priorities
Customer excellence Developing self