We are Urgently looking for Real Time Analyst  to be based in our Contact Centre situated in Midrand to immediatley start on the 16th February 2026.With a matric and Diploma or Degree ,Relevent contact centre certificate will be added as an advatange,Bussiness Administration,Communication,or Information Technology.

• Excellent communication skills,both written and verbal,with the ability to convey complex information clearly and concisely.Detail-oriented with the ability to multitask effectvely in a fast-paced enviroment.
• Knowledge of call centre operations,including key performance indicators (KPIs) and service level agreements (SLAs)
• Strong teamwork and interpersonal skills to collaborate effectively with cross functional teams
• Technical proficiency
• Problem Solving
• Planning & Organizing
• Data Analysis
• Client Communication
• Report Writing
• Sound working knowledge of the latest Microsoft packages(Word ,Excel,Powerpoint &Outlook.

• Matric /Grade 12 Certificate (minimum requirement)Tertiary qualication (advantageous)
• Diploma or certicate in customer service,Business Administration,Communication,or Information Technology

• Minimum:6 moths to 1 year exprience in a contact centre or customer service role
• Preffered:Exprience in one or more of the following:
• Inbound customer service (handling call,emails,or chats)
• Outbound campaigns (sale,surveys,collections)
• Technical support or helpdesk.
• Experience working with performance metrics(AHT,FCR,CSAT,Adherence)
• Familiarity with CRM Systems(e.g.,NICE)

• Ability to deal with demanding customers and escalations Energetic and motivating individual Problem Solving Teamwork Attentive listening Attention to detail Adaptable to changing business priorities Customer excellence Developing self