We are looking for a Field Support Engineer to be based in the Western Cape (West Coast)) with a valid drivers license and own vehicle.

• Handle all logged calls accurately and timeously as per Service Level Agreements
• Conduct trouble shooting on all queries referred by the ICT Service Desk
•  Analyses reported problems and implements appropriate solutions and escalates unresolved issues
• Resolve the roots causes of incidents and deploy effective workarounds
• Timely identify, diagnose, and resolve problems
•  Resolve problems as underlying causes are identified and corrected
•  Provide error control and record error solutions
• Identify underlying problems associated with the corresponding incidents that have occurred
• Communicate clearly and precisely with customers regarding expectations for call-backs, follow-ups regarding their issues, interactions with development, and other open issues.
• Communicate clearly and precisely with customers to determine expectations for resolutions
• Follow the processes and procedures for technical support workflow

• Matric
• Bachelor’s degree / National Diploma or equivalent in IT
• Comptia A+
• Comptia N+

•  Minimum 2 years’ experience in a Desktop environment
• Exposed to computer hardware and software, operating systems like Windows 10 PC and Network Troubleshooting
• PC and Network Troubleshooting

 Strong consumer and product awareness
 Good organisational and planning skills with ability to use own initiative
 The ability to work under pressure and to meet deadlines
 High attention to detail and accuracy
 Self-motivation
 Ability to be a team player
 Relationship building
 Strong learning agility
 Team player, knowledge sharing and learning
 Systems thinking
 Detail & quality oriented
 Excellent verbal and written communication skills including effective listening skills.
 Solid analytical and troubleshooting skills specific to software related issues.
 Strong customer service skills.