We are urgently looking for Contact Centre Agent to be based at our head office
based in Midrand with a completed Finance Qualification.

Ability to deal with demanding customers and escalations
Energetic and motivating individual
Problem Solving
Teamwork

Customer excellence

Developing self

Matric
Diploma or Degree an added advantage
Relevant contact centre certification an added advantage

Minimum 2 years experience as a Contact Centre agent within the
environment
Knowledge of contact centre technologies
Experinec of managing and working with budgets
Department of Emlpoyment and Labour (DEL) exposure to UIF environment will be
an added advantage
Analytical and statistical skills
Attention to detail
Attentive listening skills
Creative problem solving
Communications and influencing skills
Learning agility
Facilkitation, Coaching and Feedback skills
Conflict management
Decision making and judgement and Inspirational Ability
Service Orientated
Conformance to standards
Ability to conduct team meetings

Attentive listening skills
Communications and influencing skills
Conflict management
Decision making and judgement and Inspirational Ability