We are urgently looking for a Field Engineer Team Leader to be based in the Western Cape at one of our clients offices

-           Troubleshoot and resolve IT related issues

-           Resolve performance issues as and when they arise

-           Lead a team of Field Support Engineers

-           Ensures all incidents are resolved against SLA

-           Carry out software and hardware rollout projects

-           Resolve escalated or complex queries that exceed the knowledge base of the IT Support Team

-           Monitor and ensure maintenance of IT hardware and software as per SLA requirements

-           Logging of problems and the co-ordination of rapid and appropriate responses aligned to SLA’s and agreed standards

-           Matric

-           National Diploma or equivalent in IT

-           MCSE/MCITP (Advantages)

-           Comptia A+/N+

-           ITIL v3 Foundation Certification an added advantage

-           3 years minimum experience in an organisation of at least 1000 users

-           2 years’ experience leading an IT support team

-           Social intelligence (capacity to understand different social and business situations and the ability to operate effectively in these various situations).

-           Should be able to manage conflict with maturity

-           Business Acumen including excellent customer service skills.

-           Relationship building

-           Strong learning agility

-           Team player, knowledge sharing and learning

-           Systems thinking

-           Detail & quality oriented

-           Excellent verbal and written communication skills including effective listening skills.

-           Solid analytical and troubleshooting skills specific to software and hardware related issues.

-           Strong customer service skills.