We are urgently looking for a Incident Resolution Coordinator to be based in the Western Cape at one of our clients offices
- Good knowledge and experience in providing a proactive approach in assisting to improve the service delivery, working with the support teams to attain high levels of system availability and stability.
- Good knowledge and experience in identifying maintenance and support related trends through analysis and review of incidents and developing proactive improvement plans to reduce the impact.
- Good knowledge and experience in developing monthly performance reports and action plans when performance falls below expected objectives
- Excellent organisational skills
- Self-motivation and able to take responsibility
- Able to manage and prioritise and tasks and time efficiently
- Able to demonstrate initiative and a proactive approach to daily tasks
- Relationship building
- Strong learning agility
- Team player, knowledge sharing and learning
- Systems thinking
- Detail & quality oriented
- Excellent verbal and written communication skills including effective listening skills.
- Solid analytical and troubleshooting skills specific to software related issues.
- Strong customer service skills.
- Matric
- National Diploma or equivalent in IT
- Management Development Programme/ Business Management Certification
- ITIL Foundation level 3
- 2 to 3 Years' experience in Incident Resolution Coordinator
