We are urgently looking for 2 x Change Coordinators to be based in the Western Cape at one of our clients offices.

-      Receiving, logging and allocating priorities for changes

-      Tabling all Requests for Change or RFC’’s for the CAB (Change Advisory Board) meetings

-      Chairing CAB and ECAB meetings 

-      Ensuring that changes that require a different level of authorization are submitted for approval and that approval is obtained before the change is affected or implemented

-      Ensure that the change management processes and activities include at minimum the following items;

• Planning and controlling changes
• Change and release scheduling
• Communication of changes
• Change decision making and change authorization
• Ensuring that there is remediation or back out plans
• Measurement and control of changes
• Management reporting
• Understanding the impact of changes to the business
• Continual improvement of the Change Management Process

-           Matric

-           National Diploma or equivalent in IT

-           ITIL Practice Certification

-           3+ Years' experience in Change Coordinator

-           Good knowledge and experience in providing a proactive approach in assisting to improve the service delivery, working with the support teams to attain high levels of system availability and stability.

-           Good knowledge and experience in identifying maintenance and support related trends through analysis and review of incidents and developing proactive improvement plans to reduce the impact.

-           Good knowledge and experience in providing leadership, management and technical insight/overview to members of the Support team to ensure quality of work and related output/deliverables

-            Proven track record in ensuring that the level of ICT service performance meets and exceeds requirements with all aspects of maintenance and services provided.

-           Good knowledge and experience in developing monthly performance reports and action plans when performance falls below expected objectives

-           Excellent organisational skills

-           Self-motivation and able to take responsibility

-           Able to manage and prioritise and tasks and time efficiently

-           Able to demonstrate initiative and a proactive approach to daily tasks

-           Relationship building

-           Strong learning agility

-           Team player, knowledge sharing and learning

-           Systems thinking

-           Detail & quality oriented

-           Excellent verbal and written communication skills including effective listening skills.

-           Solid analytical and troubleshooting skills specific to software related issues.

-           Strong customer service skills.