We are urgently looking for 5 x VIP Field Service Engineers to be based in the Western Cape at one of our clients offices

-           Timely identify, diagnose, and resolve problems

-           Resolve problems as underlying causes are identified and corrected

-           Provide error control and record error solutions

-           Identify underlying problems associated with the corresponding incidents that have occurred

-           Communicate clearly and precisely with customers regarding expectations for call-backs, follow-ups regarding their issues, interactions with development, and other open issues.

-           Communicate clearly and precisely with customers and Management to determine expectations for resolutions

-           Identify suitable workarounds to customers while a more permanent solution is sought

-           Follow the processes and procedures for technical support workflow

-           Adhere to Shift work on a 24/7 X 365 basis when required

-           Other adhoc responsibilities as requested by Management 

-           Matric

-           National Diploma or equivalent in IT

-           Comptia A+

-           Comptia N+

-           MCSE 2016 , MCSA & MCITP (Advantage)

-           Minimum 2 years’ experience in a Desktop environment

-           Exposed to computer hardware and software, operating systems like Windows 10

-           PC and Network Troubleshooting

-           Relationship building

-           Strong learning agility

-           Team player, knowledge sharing and learning

-           Systems thinking

-           Detail & quality oriented

-           Excellent verbal and written communication skills including effective listening skills.

-           Solid analytical and troubleshooting skills specific to software related issues.

-           Strong customer service skills.