Vacancy_view

JOB SPECIFICATION - ACTIVE VACANCY
Job Ref	Alt_Ope_168
Job Title	Regional Service Delivery Manager
Vacancy Closing Date	2026-03-16
Position Start Date	2026-03-16
Country	South Africa
Company	Alteram Solutions (AS)
Exec	Operations
Position Location	Limpopo and Mpumalanga
Employment Equity	Not Applicable
Remuneration	Market Related
Job Type	Contract
Duration of Contract	1-2 Yrs
Overview Of Role	We are urgently looking for a Regional Service Delivery Manager to be based at one of our client offices in Limpopo.
Responsibilities	Customer Focused: Good Telephonic Skills, Written and Verbal, Ability to understand and conceptualise issues being experienced by a client reporting a problem. Networking Basics: Troubleshooting LAN/WAN connectivity issues, VPN access, and DNS/DHCP fundamentals. Hardware Troubleshooting: Diagnosing and repairing peripherals, laptops, and workstations. ITSM & Ticketing: Proficiency in logging, tracking, and closing incidents within SLAs (e.g., Ivanti, ServiceNow, BMC). Customer Focused: Good Telephonic Skills, Written and Verbal, Ability to understand and conceptualise issues being experienced by a client reporting a problem. Networking Basics: Troubleshooting LAN/WAN connectivity issues, VPN access, and DNS/DHCP fundamentals. Hardware Troubleshooting: Diagnosing and repairing peripherals, laptops, and workstations. ITSM & Ticketing: Proficiency in logging, tracking, and closing incidents within SLAs (e.g., Ivanti, ServiceNow, BMC).
Qualification	Matric and a NQF 6 IT Certification
Experience	5 Years experience working as a Service Delivery Manager
Personal Characteristics	Soft Skills & Competencies Communication: Clear, concise communication to explain technical issues to non-technical users. Customer Service & Empathy: A patient,, supportive approach especially when handling frustrated users. Problem-Solving: Strong analytical skills to diagnose, and resolve technical issues efficiently. Time Management & Prioritization: Ability to handle multiple tickets, simultaneously and work under pressure. Adaptability & Learning: Quick adaptation to new, technologies and evolving IT environments.