Vacancy_view

JOB SPECIFICATION - ACTIVE VACANCY
Job Ref	Alt_Ope_169
Job Title	Team Leader Limpopo
Vacancy Closing Date	2026-03-27
Position Start Date	2026-03-23
Country	South Africa
Company	Alteram Solutions (AS)
Exec	Operations
Position Location	Limpopo Province
Annual Income (Cost To Company)	Market Related
Job Type	Contract
Duration of Contract	0-1 Yrs
Overview Of Role	We looking for a Team Leader based at Limpopo with minimum requirements Matric and an NQF 6 IT Certification and 3 years exprience working as a team Leader.
Responsibilities	Core Technical Skills Customer Focused: Good Telephonic Skills, Written and Verbal, Ability to understand and conceptualise issues being experienced by a client reporting a problem. Networking Basics: Troubleshooting LAN/WAN connectivity issues, VPN access, and DNS/DHCP fundamentals. Hardware Troubleshooting: Diagnosing and repairing peripherals, laptops, and workstations. ITSM & Ticketing: Proficiency in logging, tracking, and closing incidents within SLAs (e.g., Ivanti, ServiceNow, BMC). Active Directory & Access Management: Handling user account creation, password resets, and permission management. Remote Support Tools: Ability to troubleshoot issues remotely. (Nice to have) Reporting: Daliy, Weekly, Monthly SLA Stats Tracking of Productivity: of Team members and implementing measures to improve productivity Ability to Engage with the client and assist with Strategic initiatives to enable delivery of Services
Qualification	Matric and an NQF 6 IT Certification
Experience	3 Years’ experience working as a Team Leader
Personal Characteristics	Soft Skills & Competencies Communication: Clear, concise communication to explain technical issues to non-technical users. Customer Service & Empathy: A patient,, supportive approach especially when handling frustrated users. Problem-Solving: Strong analytical skills to diagnose, and resolve technical issues efficiently. Time Management & Prioritization: Ability to handle multiple tickets, simultaneously and work under pressure. Adaptability & Learning: Quick adaptation to new, technologies and evolving IT environments.