We are urgently looking for a Field Support Engineers to be based in the Northern Cape (De Aar and Springbok Areas). The successful candidate must have a valid driver’s license and his/her own reliable vehicle

• Ensures all incidents are resolved against SLA
• Carry out software and hardware rollout projects
• Resolve escalated or complex queries that exceed the knowledge base of the IT Support Team
• Installing and maintaining IT hardware, standard software and specialised software as per SLA requirements
• Logging of problems and the co-ordination of rapid and appropriate responses aligned to SLA’s and agreed standards
• Compile and submit daily, monthly and quarterly reports
• Identify suitable workarounds that provide staff with service improvement while a more permanent solution is sought
• Must have valid driver’s license and own vehicle
• Analyse urgency and the resources required to effect temporary or permanent solutions to the problems
• Follow the processes and procedures for technical support workflow

• Bachelor’s degree / National Diploma or equivalent in IT
• Grade 12
• MCSE/MCITP
• Comptia A+/N+
• ITIL v3 Foundation Certification an added advantage

• 3 years minimum experience in an organisation of at least 1000 users
• Exposed to computer hardware and software, operating systems like Windows 11

• Strong consumer and product awareness
• Good organisational and planning skills with ability to use own initiative
• The ability to work under pressure and to meet deadlines
• High attention to detail and accuracy
• Self-motivation
• Ability to be a team player
• Relationship building
• Strong learning agility
• Team player, knowledge sharing and learning
• Systems thinking
• Detail & quality oriented
• Excellent verbal and written communication skills including effective listening skills.
• Solid analytical and troubleshooting skills specific to software related issues.
• Strong customer service skills.