We are urgently looking for Contact Centre Agents to be based at our Head Office in Midrand.

• Taking inbound calls and assisting customers closing each
• call on first call Call customers back when feedback must be given
• Log all calls

• Matric Certificate (Grade 12) – will be minimum requirement
• Relevant contact centre certification is an added advantage

• Minimum 0f 1 year experience within customer service.
• Knowledge of Contact Centre Technologies.
• Experience working with government service queries.

• Excellent communication skills (verbal & written)
• Computer literacy (MS Office)
• Active listening and problem-solving skills
• Ability to work in a fast-paced environment
• Strong customer service orientation
• Willingness to learn and develop skills
• Ability to adapt to new challenges
• Teamwork and collaboration
• Professionalism and work ethic
• Customer-centric approach
• Energetic and motivating individual
• Attentive listening
• Attention to detail
• Developing self