We are Urgently looking for Call Centre Agents with a Law Related Qualification to be based in our Contact Centre situated in Midrand.

• Taking inbound calls and assisting customers closing each call on first call
• Call customers back when feedback must be given
• Log all calls

• Matric certificate (Grade 12) –will be a minimum requirement
• Law Related Qualification / A must i.e. (NQF 5: Higher Certificates and Advanced National Vocational Certificate
• NQF 6: National Diploma and Advanced Certificate
• NQF 7: Bachelor’s Degree, Advanced Diplomas, Post Graduate Certificates and Bachelor of Technology - will be an advantageNQF 
• NQF 8: Honor’s Degree, Post Graduate Diploma and Professional Qualifications- will be an advantage
• Relevant contact centre certification an added advantage

• Minimum of 1 year experience within a customer service.
• Knowledge of Contact Centre technologies
• Experience working with government service queries 
• Clear criminal record- non negotiable

• Ability to deal with demanding customers and escalations
• Energetic and motivating individual
• Problem Solving
• Teamwork
• Attentive listening
• Attention to detail
• Adaptable to changing business priorities
• Customer excellence
• Developing self

• Excellent command of English Language (Written)

• May Be Required to Multitask
• Must pass the screening tests
• Excellent Communication Skills, Analytical Skills, Presentation skills, Computer literacy.
• Problem Solving Skills, Product and System Knowledge.