We are urgently looking for a Field Support Engineer to be based at our client offices in SASSA Western Cape (Regional Office).

• Must have valid driver’s license and own vehicle

• Handle all logged calls accurately and timeously as per Service Level Agreements

• Conduct trouble shooting on all queries referred by the ICT Service Desk
• Analyses reported problems and implements appropriate solutions and escalatesunresolved issues
• Resolve the roots causes of incidents and deploy effective workarounds
•  Timely identify, diagnose, and resolve problems
•  Resolve problems as underlying causes are identified and corrected
•  Provide error control and record error solutions
•  Identify underlying problems associated with the corresponding incidents thathave occurred
• Communicate clearly and precisely with customers regarding expectations for call-backs, follow-ups regarding their issues, interactions with development, and other open issues.
• Communicate clearly and precisely with customers to determine expectations for resolutions
• Follow the processes and procedures for technical support workflow

• Matric
• Bachelor’s degree / National Diploma or equivalent in IT
• Comptia A+
• Comptia N+

• Minimum 2 years’ experience in a Desktop environment 
• Exposed to computer hardware and software, operating systems like Windows 10 
• PC and Network Troubleshooting 

• Verbal and written communication skills 
•  Listening skills 
• Problem analysis and problem solving 
• Customer service orientation 
• Organisational skills 
•  Solid analytical and troubleshooting skills specific to software related issues. Strong customer service skills.
• Strong consumer and product awareness 
• Good organisational and planning skills with ability to use own initiative 
• The ability to work under pressure and to meet deadlines 
•  High attention to detail and accuracy 
• Self-motivation 
• Ability to be a team player 
• Relationship building 
• Strong learning agility 
• Team player, knowledge sharing and learning 
• Systems thinking 
• Detail & quality oriented
• Must have valid driver’s license and own vehicle