We currently looking for a Field Support  Engineer to be based at our client in the Western Cape area to start urgently.

Handle all logged calls accurately and timeously as per Service Level Agreements Conduct trouble shooting on all queries referred by the ICT Service Desk Analyses reported problems and implements appropriate solutions and escalates unresolved issues Resolve the roots causes of incidents and deploy effective workaroundsCustomer service orientation, effective communication, problem-solving, accountability, teamwork, time management, attention to detail, adaptability, professionalism, resilience, initiative and reliability.

Matric

CompTIA A+

CompTIA N+

Minimum 2 years’ experience in a Desktop environment Exposed to computer hardware and software, operating systems like Windows 10 PC and Network Troubleshooting.

Desktop support, hardware and software troubleshooting, Windows, Microsoft Office, Active Directory, basic networking, printer support, ITSM systems, call management, SLA compliance, and excellent verbal, written and listening skills.