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JOB SPECIFICATION - ACTIVE VACANCY
Job RefAlt_Ope_199
Job TitleField Support Engineer/Service Desk Agent
Vacancy Closing Date2026-07-31
Position Start Date2026-07-31
CountrySouth Africa
CompanyAlteram Solutions (AS)
ExecOperations
Position LocationNkangalanga District offices
Annual Income (Cost To Company)Market Related
Job Type Contract
Duration of Contract 0-1 Yrs
Overview Of Role

We currenly looking for an exprienced field Support Engineer to be based at Nkangala District Offices,With a valid drivers license and own Vehicle.

Responsibilities

Good knowledge and experience in providing a proactive approach in assisting to improve the service delivery, working with the support teams to attain high levels of system availability and stability.

  • Good knowledge and experience in identifying maintenance and support related trends through analysis and review of incidents and developing proactive improvement plans to reduce the impact.

  • Good knowledge and experience in providing leadership, management and technical insight/overview to members of the Support team to ensure quality of work and related output/deliverables

  • Proven track record in ensuring that the level of ICT service performance meets and exceeds requirements with all aspects of maintenance and services provided.

  • Excellent organisational skills

    Self-motivation and able to take responsibility

  • Able to manage and prioritise tasks and time efficiently

  • Able to demonstrate initiative and a proactive approach to daily tasks

  • Relationship building

  • Strong learning agility

  • Team player, knowledge sharing and learning

  • Detail & quality oriented

  • Excellent verbal and written communication skills including effective listening skills.

  • Solid analytical and troubleshooting skills specific to software related issues. Strong customer service skills.

    • Qualification

    Matric and NQF 6 IT Certification Bachelor’s degree / National Diploma or equivalent in IT (added advantage)

    Experience

    2 Years’ experience working as a Field Service Engineer

    Personal Characteristics

    Strong consumer and product awareness

  • Good organisational and planning skills with ability to use own initiative

  • The ability to work under pressure and to meet deadlines

  • High attention to detail and accuracy

  • Self-motivation

  • Ability to be a team player

  • Relationship building

  • Strong learning agility

  • Team player, knowledge sharing and learning

  • Systems thinking

  • Detail & quality oriented

  • Excellent verbal and written communication skills including effective listening skills.

  • Solid analytical and troubleshooting skills specific to software related issues.

  • Strong customer service skills

    • Take Note

    This role is a dual role for Field Service Desktop Support and Service desk Agent call logging.