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JOB SPECIFICATION - ACTIVE VACANCY
Job RefAlt_Ope_215
Job TitleRegional Service Delivery Manager
Vacancy Closing Date2026-09-25
Position Start Date2026-10-01
CountrySouth Africa
CompanyAlteram Solutions (AS)
ExecOperations
Position LocationLimpopo
Employment EquityNot Applicable
Annual Income (Cost To Company)Market Related
Job Type Contract
Duration of Contract 0-1 Yrs
Overview Of Role

We are urgently looking for a Regional Service Delivery Manager for the Limpopo and Mpumalanga Region with a valid drivers license and own vehicle. 

Responsibilities

Core Technical Skills

  • Customer Focused: Good Telephonic Skills, Written and Verbal, Ability to understand and conceptualise issues being experienced by a client reporting a problem.
  • Networking Basics: Troubleshooting LAN/WAN connectivity issues, VPN access, and DNS/DHCP fundamentals.
  • Hardware Troubleshooting: Diagnosing and repairing peripherals, laptops, and workstations

  • ITSM & Ticketing: Proficiency in logging, tracking, and closing incidents
    within SLAs (e.g., Ivanti, ServiceNow, BMC).
  • Active Directory & Access Management: Handling user account creation, password resets, and permission management.
  • Remote Support Tools: Ability to troubleshoot issues remotely. (Nice to have)
  • Reporting: Daliy, Weekly, Monthly SLA Stats
  • Tracking of Productivity: of Team members and implementing measures to improve productivity
  • Ability to Engage with the client and assist with Strategic initiatives to enable delivery of Services.

    • Qualification

    Matric and a NQF 6 IT Certification

    Experience

    5 Years experience working as a Service Delivery Manager

    Personal Characteristics

    Soft Skills & Competencies

  • Communication: Clear, concise communication to explain technical issues to non-technical users.
  • Customer Service & Empathy: A patient,, supportive approach especially when handling frustrated users.
  • Problem-Solving: Strong analytical skills to diagnose, and resolve technical issues efficiently.
  • Time Management & Prioritization: Ability to handle multiple tickets, simultaneously and work under pressure.
  • Adaptability & Learning: Quick adaptation to new, technologies and evolving IT environments