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JOB SPECIFICATION - ACTIVE VACANCY
Job RefAlt_Ope_221
Job TitleSocial Media and Community Manager
Vacancy Closing Date2026-10-16
Position Start Date2026-10-26
CountrySouth Africa
CompanyAlteram Solutions (AS)
ExecOperations
Position LocationMidrand
Annual Income (Cost To Company)Market Related
Job Type Contract
Duration of Contract 0-1 Yrs
Overview Of Role

We  are looking for Social Media and Community Manager based in Thandanani office at Midrand.

You run social media and community for a portfolio of group and external brands.

You plan what goes out, make sure it goes out on time, answer the people who respond, and tell the brand owners what it all means.

You are the day to day contact between the brands and the creative team

Responsibilities

  • Own the content calendar and posting schedule for each brand across the platforms that brand uses.

  • Brief the Creative and Content Producer, review the work, and get approvals from brand owners on time.

  • Manage the community: reply to comments and Meta direct messages within agreed response times, handle complaints calmly, and pass customer issues to the right person.

  • Track message volumes, response times and the split between paid and organic, and report on them.

  • Produce a monthly social report for each brand that explains what the numbers mean and what to do next.

  • Work with specialist partners on paid social campaigns, passing on briefs and checking delivery.

  • Spot risky posts and negative sentiment early, and flag them before they grow.

  • Keep community guidelines and reply templates current.

    • Qualification

    - Matric.
    - A diploma or degree (NQF 6 or higher) in marketing, communications, media studies or digital marketing, or equivalent proven experience.
    - Preferred: Meta Blueprint certification.

    Experience

    - About four years' experience, managing social media for more than one brand