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JOB SPECIFICATION - ACTIVE VACANCY
Job RefAlt_Ope_78
Job TitleMonitoring Engineer
Vacancy Expiry Date2025-09-19
Position Start Date2025-06-23
CountrySouth Africa
CompanyAlteram Solutions (AS)
ExecOperations
Position LocationSASSA Head Office: Pretoria
Employment EquityNot Applicable
Annual Income (Cost To Company)Market Related
Job Type Contract
Duration of Contract
Overview of role

We are looking for a Monitoring Engineer to be based at one of our clients in Pretoria CBD.

Responsibilities

Core Monitoring Expertise: ManageEngine Mastery:
o Advanced configuration of OpManager (SNMP/WMI traps, thresholds, custom sensors)
o AppManager agent deployment & transaction monitoring

o Distributed monitoring (probes, pollers) Alert Design:
o Escalation policies (SMS/email/ticketing integration)
o Noise reduction (event correlation, deduplication) Automation & Reporting:

  • Scripted Solutions: Python/PowerShell for auto-remediation (restart services, clear disk space) REST API integration (custom dashboards, tool orchestration) Reporting Leadership:
    ▪ SLA/KPI reports for C-level (Power BI/Grafana integration)
    ▪ Capacity planning trends (storage/CPU forecasting) Technical Breadth: Infrastructure Awareness:
    ▪ Network (SNMP, NetFlow)
    ▪ Server (Windows/Linux metrics)
    ▪ Application (transaction tracing)
  • Tool Expansion:
  • Evaluate/POC new monitoring solutions

    • Qualification

    Essential:

    • Matric or NQF Level 4

    • ManageEngine Certified Professional (OpManager/AppManager) (or equivalent experience)

    • ITIL v4 Certification (strong emphasis on Incident/Event Management)


    Desired:

    • Microsoft/VMware/Linux fundamentals (for cross-domain monitoring)

    • Cloud monitoring exposure (Azure Monitor/AWS CloudWatch)

    Experience

    Hands-on with:

  • Large-scale OpManager/AppManager deployments (900+ nodes)
  • Monitoring migrations (legacy tools → ManageEngine)
  • Custom alert workflows (ServiceNow/JIRA integration) Proven in:
  • False positive reduction (baselining, dynamic thresholds)
  • Disaster recovery monitoring (failover testing visibility)

    • Personal characteristics

    Data-Driven: Translates metrics into actionable insights

  • Process Champion: Enforces monitoring best practices

  • Stakeholder Communication: Presents outage trends to management

  • Innovation Mindset: Proposes automation opportunities

  • Compliance: Audit-ready documentation (change logs, probe configs)

  • Training: Ability to upskill junior staff on monitoring policies