Login
 
JOB SPECIFICATION - ACTIVE VACANCY
Job RefAlt_Ope_92
Job TitleField Support Engineer
Vacancy Expiry Date2025-09-19
Position Start Date2025-09-15
CountrySouth Africa
CompanyAlteram Solutions (AS)
ExecOperations
Position LocationLimpopo Province (Waterburg District)
Annual Income (Cost To Company)Market Related
Job Type Contract
Duration of Contract 1-2 Yrs
Overview of role

We looking for a candidate with Grade 12, Bachelor’s degree / National Diploma or equivalent in IT, MCSE/MCITP, Compia,tia A+/N+,Based at Limpopo Province (Waterburg District) Must have their valid driver’s license and own vehicle and be willing to travel to different below locations:Waterburg District Offices

Waterburg DO

Modimolle LO

Mokopane LO

Mokerong LO

Moophong LO

Bela Bela LO

Thabazimbi LO

Vaalwater (Remote Office)

Lephalale LO

Witpoort LO

Bakenburg LO

Responsibilities

Strong consumer and product awareness

  • Good organisational and planning skills with ability to use own initiative

  • The ability to work under pressure and to meet deadlines

  • High attention to detail and accuracy

  • Self-motivation

  • Ability to be a team player

  • Relationship building

  • Strong learning agility

  • Team player, knowledge sharing and learning

  • Systems thinking

  • Detail & quality oriented

  • Excellent verbal and written communication skills including effective listening skills.

  • Solid analytical and troubleshooting skills specific to software related issues.

  • Strong customer service skills

    • Qualification

    • Grade 12

    • Bachelor’s degree / National Diploma or equivalent in IT

    • MCSE/MCITP

    • Comptia A+/N+

    Experience

  • Minimum 2 years’ experience in a Desktop environment

  • Exposed to computer hardware and software, operating systems like Windows 10

  • PC and Network Troubleshooting

  • PC and Network Troubleshooting

    • Personal characteristics

  • Must have valid driver’s license and own vehicle

  • Lead a team of Desktop Support Technicians

  • Ensures all incidents are resolved against SLA

  • Carry out software and hardware rollout projects

  • Resolve escalated or complex queries that exceed the knowledge base of the IT Support Team

  • Installing and maintaining IT hardware, standard software and specialised software as per SLA requirements

  • Logging of problems and the co-ordination of rapid and appropriate responses aligned to SLA’s and agreed standards
  • Compile and submit daily, monthly and quarterly reports

  • Identify suitable workarounds that provide staff with service improvement while a more permanent solution is sought
  • Analyse urgency and the resources required to effect temporary or permanent solutions to the problems

  • Follow the processes and procedures for technical support workflow